By using a collection agency, you are telling your customer time has run out and you will no longer tolerate nonpayment. Once they are contacted by a collection agency, you are sending a message that you will follow through and use all legally accepted methods to collect your money which could include litigation. Until they hear from a collection agency, it is only idle talk. Many of our clients have found that a written notice from CCI, to their customer, is enough for a customer to understand they must pay immediately to protect their credit. This can save your customer embarrassment and allow them to salvage their relationship with your company. CCI offers a series of two to four demand letters which allow your customer a chance to pay before elevating the collection process. The service can be free, or on a flat fee basis depending on the number of letters required in a series and total units purchased. Pre-Collect Letter Service accounts remaining unpaid at the end of a series may be, with your approval, rolled into our Full Collection Service immediately.

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