Commercial credit management is a complex process that can be difficult to manage effectively. However, by utilizing technology and building strong relationships, you can become more effective. It is also important to stay organized and continue to educate yourself in order to stay ahead of the competition. 

Utilizing Technology 

Technology has become an increasingly important part of commercial credit management.  There are a number of computer programs and software packages available that can help you to keep track of customer information, credit records, and payment history. In addition, many of these programs offer features that allow you to automate various tasks, such as generating monthly statements or issuing late payment notices. By taking advantage of these tools, you can free up your time so you can focus on more important aspects of your job. 

Build and Maintain Strong Relationships 

Partnership and collaboration are key to your success. You need to be able to understand the needs and goals of all the stakeholders to create an efficient and effective credit management strategy. By building strong relationships with your team, the sales force, and your customers, you can create a deeper understanding of the business and find creative solutions to problems. When everyone is on the same page, it’s easier to find mutually beneficial solutions that help the company reach its goals. 

Stay Organized 

It is important to stay organized to be efficient. One of the best ways to stay organized is to set clear goals and priorities for yourself and your team. When you have communicated that vision, it is easier for you and your team to focus on the task at hand and achieve results. Additionally, staying organized allows you to be a better leader and team player; if you are organized, you can set priorities and delegate tasks accordingly.  

Continuing Education 

A manager who commits to lifelong learning will be more efficient and better equipped to handle the day-to-day responsibilities of the job. A great resource for lifelong learning is the National Association of Credit Management. NACM’s Certificate Programs offer specialized courses that can help managers stay up to date on the latest credit management practices. In addition, NACM sponsors educational seminars throughout the year, which provide an opportunity for managers to learn from industry experts and network with other professionals. By investing in continuing education, a commercial credit manager can become an expert in their field and be better positioned to succeed in today’s competitive business environment. 


Commercial Collectors Inc. (CCI) is NACM North Central’s preferred collection services provider. Having worked with NACM North Central members for many years, CCI has the knowledge and experience needed to provide efficient, effective, service-focused collections to reduce write-offs. To find out how CCI can help you, contact Larry Barthel at [email protected]or (763) 453-7408, or visit  our website.