Outsourcing/First-Party Collections
Collections Support Under Your Name, On Your Terms
Our Approach
What You Can Expect
You don’t have to do it all alone. With CCI’s first-party collections services, we become a seamless extension of your accounts receivable team—contacting customers under your company name, using your voice, and helping you get paid faster.
Our outsourcing model is ideal for organizations that need AR support without hiring additional in-house staff. Whether you’re managing seasonal spikes, launching a new division, or simply want to scale more efficiently, CCI delivers trained, U.S.-based professionals who work as your brand ambassadors.
Customer outreach under your company name
We contact your customers as part of your team, using your brand name to maintain trust and continuity
AR process support and follow-up
Our professionals help manage your accounts receivable workflow—making calls, sending reminders, and tracking payments so you don’t have to.
Custom scripts and contact workflows
We tailor communication templates and follow-up sequences to match your company’s tone, policies, and preferred process.
Services
Your Brand. Our People. Proven Process.
Unlike third-party collections, our first-party model keeps your name front and center. Your customers won’t know you’ve outsourced—they’ll just experience responsive, professional communication that gets results.
We customize scripts, workflows, and reporting to match your internal processes, and we scale with you as your needs grow.
Full Collections
We recover your past-due commercial accounts under the CCI name with urgency, professionalism, and zero risk—no recovery, no fee.
Pre-Collection
Our gentle, early-stage outreach helps prompt payment before accounts become problematic, preserving customer relationships and reducing AR aging.
Liquidations
We give new life to written-off or aged receivables, using skip-tracing, negotiation, and legal escalation to maximize recovery on difficult debt.
FAQ
Frequently Asked Questions – Outsourcing
Will you contact my customers using my company’s name?
Yes—we operate under your brand, using your company name, communication style, and customized workflows.
What types of businesses benefit most from outsourcing?
Any business with a large AR workload, limited internal resources, or seasonal fluctuations in volume can benefit from our first-party support.
Can I track your progress and customer interactions?
Absolutely. We provide transparent reporting, real-time updates, and detailed case notes for every account we manage.
Get Started
Let Us Be Part of Your Team
Add experienced collectors to your team—without adding headcount.