Frequently Asked Questions
Answers to common questions about our services and process.
FAQ
Full Collections / Third Party Debt Recovery
What industries do you specialize in?
We work exclusively in B2B commercial collections, serving clients in manufacturing, distribution, logistics, professional services, and more.
Will using a third-party collections agency damage my client relationships?
No—our collectors are trained to act with professionalism and diplomacy. Our goal is to recover your funds while preserving the relationship whenever possible.
What happens if the account can’t be collected?
If we don’t recover the money, you don’t pay a fee. Our full collections service is entirely contingency-based.
What’s the difference between pre-collection and full collection?
Pre-collection is a lighter, non-escalated approach that uses payment reminders to prompt action without initiating formal collection efforts.
How soon should I send an account to pre-collection?
We recommend starting around 30–60 days past due, before the account becomes a serious delinquency.
Will my customers know it’s from a collection agency?
Yes, we send notices using the CCI name, but the tone is respectful and non-aggressive to maintain goodwill.
FAQ
Pre-Collections
FAQ
Pre-Collections
What’s the difference between pre-collection and full collection?
Pre-collection is a lighter, non-escalated approach that uses payment reminders to prompt action without initiating formal collection efforts.
How soon should I send an account to pre-collection?
We recommend starting around 30–60 days past due, before the account becomes a serious delinquency.
Will my customers know it’s from a collection agency?
Yes, we send notices using the CCI name, but the tone is respectful and non-aggressive to maintain goodwill.
FAQ
Liquidation
Is it worth trying to collect on older, written-off accounts?
Absolutely. We specialize in pursuing aged receivables others have given up on—often recovering funds from accounts over a year old.
How do you find and contact debtors that have gone quiet?
We use advanced skip-tracing, asset research, and legal coordination to locate and re-engage difficult-to-reach businesses.
Are liquidation services also contingency-based?
Yes. Like our other recovery services, you only pay if we collect.
Will you contact my customers using my company’s name?
Yes—we operate under your brand, using your company name, communication style, and customized workflows.
What types of businesses benefit most from outsourcing?
Any business with a large AR workload, limited internal resources, or seasonal fluctuations in volume can benefit from our first-party support.
Can I track your progress and customer interactions?
Absolutely. We provide transparent reporting, real-time updates, and detailed case notes for every account we manage.
FAQ
Outsourcing / First Party Collections
FAQ
Outsourcing / First Party Collections
Will you contact my customers using my company’s name?
Yes—we operate under your brand, using your company name, communication style, and customized workflows.
What types of businesses benefit most from outsourcing?
Any business with a large AR workload, limited internal resources, or seasonal fluctuations in volume can benefit from our first-party support.
Can I track your progress and customer interactions?
Absolutely. We provide transparent reporting, real-time updates, and detailed case notes for every account we manage.