Credit Manager Resourcs and Industry Trends
Blog Posts
Ethical Debt Collection: Building Trust and Compliance in a Changing Industry
Introduction For decades, the debt collection industry has faced criticism for aggressive tactics often causing distress to consumers. Historically, practices like relentless phone calls, lack of transparency, and harsh negotiations eroded trust between creditors and...
Elevating Customer Experience in Debt Collection: Strategies to Build Trust and Boost Recovery Rates
Introduction Debt collection has undergone a significant transformation in recent years. What was once seen as an adversarial process is now making a shift toward a more customer-centric approach. Why? Because the traditional hardball tactics no longer align with...
Debt Collection in a Cookie-less Future: Retargeting Without Tracking
The cookie as we know it is crumbling. Once a cornerstone of digital advertising, third-party cookies are being phased out by major browsers, and the resulting changes are transforming the online marketing landscape. For heavily regulated industries like debt...
Understanding First Party vs Third Party Collections: What’s Right for Your Business?
Introduction Have you ever found yourself staring at unpaid invoices piling up on your desk, wondering if there's a better way to handle collections? You're not alone. Every business owner faces this challenge at some point, and the decision between handling...
AI vs. Human Agents in Collections: When Empathy Outshines Automation
Introduction Artificial Intelligence (AI) has revolutionized the collections industry, offering faster processes, sharper insights, and unmatched operational efficiency. From predictive algorithms that analyze behaviors to automation handling repetitive tasks and...
Unpaid B2B Invoices Minnesota: Why They Hurt and How to Recover Fast
Managing cash flow is the lifeblood of any thriving business. For Minnesota businesses, unpaid B2B invoices aren’t just a minor inconvenience; they’re a pernicious problem quietly draining financial stability. If left unchecked, these outstanding balances can...
Debt Collection for SaaS and Tech Companies: New Challenges and Solutions in 2025
Introduction The rise of SaaS and B2B tech companies has been nothing short of meteoric over the past decade. These businesses have thrived on the demand for scalable, efficient software solutions, offering subscription-based models that provide consistent, recurring...
How to Protect Your Business from Clients Who Don’t Pay: Legal & Collection Strategies That Actually Work
Unpaid invoices are more than just an inconvenience; they represent real financial losses that can destabilize your cash flow and put your business’s future at risk. Did you know that 30% of businesses fail because of financial mismanagement, including payment issues?...
Geo-Targeted Debt Communication: Localized Messaging That Boosts B2B Recovery
Introduction Reaching debtors in today’s complex B2B landscape, organizations can enhance engagement, ensure compliance, and improve recovery outcomes through geo-targeted debt communication.. Businesses operate within varying economic conditions, legal frameworks,...
Creditor Collection Agency Partnerships: A Collaborative Growth Strategy for Recovery Success
Introduction Creditor collection agency partnerships are transforming debt recovery and customer retention strategies in today’s complex financial landscape. The world of commercial debt recovery is evolving rapidly, with credit management becoming increasingly...